Terms & Conditions for the Sale of Food & Beverages
This page tells you the terms and conditions (the “Terms”) which apply when you chose to order and pay at your table at The Reverie or otherwise accessing or using our catering and associated services at Buckland Park Lake (the “Services”) for the sale or other provision of food and beverages (the “products”).
In these Terms, when we refer to “we”, “us” or “our”, we mean Dungates Farms Limited (“Buckland Estate”); and when we refer to “you” or “your” we mean you, the person accessing or using the Services.
Reservations
You are welcome to make a reservation at The Reverie by using the booking app. The booking app also enables you to book the Sandrock Pavilion, domes and other facilities at the park.
You will need to follow the procedure set out in the booking app to submit your reservation. You should check all of the information that you enter and correct any errors before submitting your reservation request, as once your reservation request is submitted we will begin processing it immediately.
Your reservation request constitutes an offer to us. We will confirm our acceptance of your reservation request by sending you an email confirming the information you included in your reservation request (the “Confirmation Email”). These Terms and the reservation request will become legally binding on you and us when we send you the Confirmation Email and each Order shall incorporate these Terms and shall be a new and separate contract between you and us (the “Contract”). The Contract shall be in the English language. We will not file a copy of the Contract.
Please check your Confirmation Email for any errors. If you have made a mistake, please contact us immediately at bookings@thereverie.me We will try to amend your booking, to correct the error where possible. Where this is not possible, for example because there are insufficient vacant places at the desired time, we will ordinarily try to offer you an equivalent reservation time. However, if no satisfactory reservation time is available, your reservation will be lost.
Some reservations may require you to pay a deposit. Deposits are refundable only at our sole discretion.
If you wish to receive a receipt for your reservation deposit, please contact a member of staff at the time of your visit.
Ordering at your Table
In most cases, the Services will be provided at your table by waiting staff who will take your order.
Please note that alcohol can only be sold to you if you are aged 18 or over. If your order includes alcohol, you confirm that you are at least 18 years old. You may be asked to verify your age. We reserve the right to refuse to serve you alcohol if you are unable to prove that you are aged 18 or over or otherwise in our sole discretion.
If you want to cancel your order, please speak to a member of staff. The products you have ordered will be delivered to your table once ready.
You have legal rights in relation to products that are not as described and/or not of satisfactory quality. If you have an issue with any products that you have ordered, please speak to a member of staff to request a replacement or refund.
Menu
We serve most of the allergens listed below at least one product on our menu, so there may be a risk of cross contact.
If you have special dietary requirements you must state your requirements at the time you place an order to allow our staff to take all reasonable precautions to avoid cross contact.
The allergy information is accurate on the day it is consulted online but may change at any future time. If you have any special dietary requirements or allergies you must check the Food Allergy & Nutritional Information book (available at The Reverie from the manager) each time you visit before placing your order, just in case any of our ingredients have changed.
The information concerns only intended ingredients of menu items and does not include any customisation to a menu item (e.g. adding cheese to a burger). Any customisation must be checked in the Food Allergy & Nutritional Information book before placing any orders.
Each menu item has a list of ingredients. This is the fullest information we have from our suppliers and is consistent with UK labelling laws. Please be aware that certain ingredients, especially those with small quantities in the recipe, do not have to be fully broken down (e.g. “spices”).
Please note that The Reverie is not a vegetarian restaurant and we are limited in the specific steps we take to segregate our non-meat products from our meat products.
The manager on duty will be best placed to answer any questions about our kitchen practices to allow customers with special dietary requirements to make an informed choice about eating in the restaurant or ordering products online.
The Food Allergy & Nutritional Information book, available in The Reverie from the manager, also offers more detailed dietary information for the following requirements
- Nuts & derivatives
- Peanuts & derivatives
- Fish & derivatives
- Egg & derivatives
- Crustaceans
- Molluscs
- Milk & derivatives
- Soya & derivatives
- Celery
- Mustard
- Lupin
- Sesame seeds
- Cereals containing gluten
- Sulphur dioxide (> 10 mg/kg)
- Monosodium glutamate
- Irradiated foodstuff
- GM matter
We understand that no matter how comprehensive the data, we cannot answer every question you may have about our food. If you have any specific questions, please contact us at bookings@thereverie.me
Payment
The prices for the products are set out on the relevant menu and are inclusive of VAT.
You will be able to pay by using the payment methods offered from time to time by us out in the Order process (the “Payment Methods”). You confirm that the Payment Method which is being used is yours, or that you have the authorisation of the account holder to use it.
Products
Information on any allergens that our products may contain can be found in the Food Allergy & Nutritional Information book (available at The Reverie from the manager), but please note that:
- because all products are cooked to order in the same kitchen we cannot guarantee and make no warranty that the products will not contain any allergens;
- the kitchen is a busy working environment and there is a risk of cross-contact between ingredients;
- if you have any special dietary requirements, please let a member of staff at the restaurant know before placing your order to allow staff to take all reasonable precautions to avoid cross contact; and
- please consult our menu terms and conditions for further information regarding allergens in the products.
Our products are freshly prepared and although we try our best to be consistent, at times the size of the portions can vary.
Our liability
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; and
- any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
Subject to the other provisions of this section “Our liability”, our maximum liability to you, in respect of any particular order, will be limited to the value of that order as set out in the relevant invoice.
We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time of the conclusion of the contract for Products.
We only supply the products for domestic and private use. You agree not to use the products for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
Please note that El Rocinante, the food van located next to the lagoon, is operated by a third party, not by us. We are therefore not responsible for the food and beverages served by El Rocinante. Please consult El Rocinante’s terms and conditions for further information relating to the sale or food and beverages by El Rocinante.
Changes to these Terms
We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms) but the Terms applicable at the time of your order will apply to that order. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you order the products.
Other important information
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. This means that your purchasing of products and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law.
You can bring legal proceedings in respect of these Terms in the English courts.
Contacting us
Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. The fastest way to resolve the issue is to speak to a member of staff. You can also contact us at bookings@thereverie.me
Gift Voucher Terms & Conditions
These terms and conditions (the “Terms”) govern your use of Buckland Park Lake’s Gift Vouchers.
In these Terms, when we refer to “we”, “us” or “our”, we mean Dungates Farms Limited (the “Company”); and when we refer to “you” or “your” we mean you, the person using the Gift Voucher.
Information about us
The Company is a company registered in England and Wales under company number 01360773, with its registered office at Buckland Estate Office, Lawrence Lane, Buckland, Betchworth, Surrey RH3 7BE.
The Company operates the following website:
www.bucklandparklake.co.uk (the “Website”).
For information on how we store and use customer data, please see our privacy policy here.
Obtaining and using your Gift Voucher
Each Gift Voucher is issued and operated by the Company. Gift Vouchers are issued by the Company only.
The monetary value on your Gift Voucher can be used as full or part payment for entry to the park, the purchase of food and drink supplied by The Reverie and such other services and products as may be notified by the Company on the Website and/or in these Terms from time to time.
Gift Vouchers cannot be used to purchase sessions from The SHAC or any of our other partners.
Gift Vouchers cannot be used to purchase other Gift Vouchers and may not be redeemed for cash.
Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the entry tickets, food and drink or other products being purchased.
Change will only be given for Gift Vouchers used to purchase entry to the park.
Gift Vouchers must be submitted upon arrival at the park, The Reverie or other point of redemption.
You should treat your Gift Voucher as cash for any purchases. Please also treat Gift Vouchers as cash in terms of security and keep them safe. Gift Vouchers cannot be replaced if lost, stolen or damaged.
Limitations of use of your Gift Voucher
Please note that the Gift Voucher cannot be used to purchase products on the Website (in whole or in part).
Gift Vouchers may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without the Company’s written permission.
We reserve the right to refuse to accept a Gift Voucher or to limit the use of a Gift Voucher if we deem it to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw or cancel your Gift Voucher or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of your Gift Voucher. The Gift Voucher shall become invalid once cancelled and you will not be able to redeem the balance on that Gift Voucher.
We reserve the right in our sole discretion to withdraw the Gift Voucher scheme on reasonable notice, in which case such changes will be posted on the Website and to take appropriate action including cancellation of the Gift Voucher if, at its sole discretion, it deems such action necessary. In such event any unredeemed Gift Voucher will be reimbursed to you on presentation of the Gift Voucher.
Our liability
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; and
- any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
Subject to the other provisions of this section “Our liability”, our maximum liability to you in relation to your use of any Gift Voucher shall under no circumstances exceed the outstanding balance held on that Gift Voucher.
We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you used your Gift Voucher.
We only supply the Gift Voucher for domestic and private use. You agree not to use any Gift Voucher for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
Suspension and termination
If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
- issue a warning to you;
- temporarily or permanently withdraw your right to use your Gift Voucher;
- issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
- take further legal action against you; and/or
- disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
Changes to these Terms
We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you use your Gift Voucher.
Other important information
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. This means that your use of your Gift Voucher and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law.
If you are a consumer, you may bring any dispute which may arise under these Terms to the competent court of England. We shall bring any dispute which may arise under these Terms to the competent court of England.
Contacting us
Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. Please contact us at hello@bucklandparklake.co.uk.
